Siirry sisältöön

Worksite experience

Hundreds of street works and road works are under way in Helsinki at all times. The City of Helsinki seeks to manage street works and road works more smoothly than before, in such a manner that they cause minimal disruption to city residents. One means to achieve this goal is a guide for resident-centric worksite experience.

Helsinki wants to be the most functional city in the world and to ensure conditions for smooth everyday life for all residents. Street works and road works play a major role in the achievement of this goal. Worksites are unavoidable nuisances to many residents. They disrupt everyday routines and necessitate special arrangements.

Helsinki has tackled the challenge posed by street works and road works in many ways. One tool to lessen the inconveniences caused by them is a guide for resident-centric worksite experiences.

The guide for resident-centric worksite experience provides concrete means for the planning and implementation of resident-friendly worksites.

Helsinki has also carried out other projects aimed at reducing worksite inconveniences and at developing worksite operating methods, such as a study on functional street works and road works with Aalto University.

Residents recruited to participate in worksite development

The project to improve the worksite experience utilized design methods and was carried out in cooperation with the strategic design agency Pentagon Design. Residents were widely engaged in the development work. The project started with a survey, in which residents were questioned about their experiences and opinions about street and road worksites. The survey received more than 1,300 responses.

The survey was used to determine the main inconveniences caused by street works and road works. They were hard-to-navigate routes, deficient signs, extended travel times due to special arrangements, inadequate communication about the progress of the work, and the length of street works and road works projects.

Respondents were invited to propose improvements, and more than 2,000 proposals were submitted.

The survey was first followed by interviews. Next, the results were analyzed, followed by ideation and the development of concrete proposals for worksites. Proposals were also tested at worksites.

Guide for resident-centric worksites

Surveys, co-creation and experiments produced a guide for resident-centric worksites. The guide gives instructions for taking the perspectives of different users into consideration in worksite arrangements. It defines the criteria for worksite signs, special arrangements and cleanliness, and it lists concrete and proven means to consider all those moving in the vicinity of worksites.

In addition to technical content, the guide instructs users in the needs of local residents and enterprises as well as in communications.

Resident-centric worksites engage residents in the planning and execution of worksite arrangements.

Good methods of engagement include resident juries, online surveys, online discussions on social media platforms, and the utilization of experience experts in the planning of worksites.

The goal is to have worksites cause as little disruption as possible to the everyday lives of residents and to the urban environment. Furthermore, an increasing emphasis should be laid on continuous worksite development on the basis of feedback from residents.

At its best, the resident experience of worksites is positively surprising and successful. 

Photo: Lauri Rotko